Privacy Policy — QuickVan

Last updated: 3 November 2026

1. Introduction

QuickVan Rental Pty Ltd (ABN 68 666 895 049) handles your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, who we share it with, how long we keep it and how you can contact us.

2. Information We Collect

• Contact details: name, email, phone and address.
• Identity and licence: driver licence details, date of birth, and the photos of your ID, proof of address and driver licence you choose to upload.
• Booking and payment: rental dates, vehicle, protection choice and payment status. Card payments are processed by Stripe; we never see or store your full card number.
• Vehicle data: GPS/tracking data from devices fitted to our fleet, for safety, recovery and security (see our Terms).
• Website data: technical information such as IP address, browser and pages visited, collected through cookies and similar tools (see section 6).

3. How We Use Your Information

• To check you are eligible to drive and to prepare, manage and support your rental.
• To process payments, bonds, refunds, tolls and traffic fines.
• To contact you about your booking (email, phone or WhatsApp).
• To protect our vehicles and our website from fraud and misuse.
• To understand how our website is used and to measure our advertising.

We do not sell your personal information.

4. Who We Share It With

We only share what is needed with service providers that help us run the business:

• Stripe (card payments).
• Google (email, maps, reCAPTCHA spam protection and Google Analytics).
• Meta (Facebook/Instagram advertising measurement).
• Hostinger (website hosting).
• Toll operators, government authorities, insurers or our lawyers when required for tolls, fines, claims or by law.

Some of these providers store data outside Australia (for example in the United States or the European Union). We use reputable providers with their own security and privacy commitments.

5. How Long We Keep It & Security

• Documents you upload (ID, proof of address, licence) are kept on our website only while needed and are deleted automatically about 60 days after your rental ends (or after a cancellation).
• Booking and payment records are kept for as long as the law requires (for example, tax records).
• Uploaded documents are stored in a private area of our server that cannot be opened from the internet, and only authorised QuickVan staff can view them. All data is sent over secure (HTTPS) connections.

6. Cookies, Analytics & Advertising

Our website uses:

• Essential cookies to keep your booking session secure and working (these cannot be turned off).
• Google reCAPTCHA on our forms to block spam and bots. reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
• Google Analytics to see how visitors use the site, and the Meta Pixel to measure our Facebook and Instagram ads.

You can block or delete cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out add-on, and manage ad preferences in your Facebook settings. Blocking essential cookies may stop online booking from working.

7. Access, Correction & Complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it when we no longer need it. If you have a privacy concern, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

8. Contact Us

Email quickvan.frontdesk@gmail.com, call 0452 108 826, or write to Unit 1C, 88 Lever Street, Albion QLD 4010.